Frequently Asked Questions (FAQ)
Welcome to the FitFuel FAQ page. Whether you’re shopping for personal use, buying in bulk, or looking to collaborate with us—this is your go-to guide.
🛒 General Orders & Delivery
Q: How long does delivery take?
UAE orders are typically delivered within 1–3 business days. You’ll receive tracking details via email or SMS once your order ships.
Q: Is same-day delivery available?
Yes, for select areas in Dubai. Orders must be placed before 12 PM to qualify. Contact support to confirm availability in your area.
Q: What is the delivery charge?
Orders over AED 250 enjoy free delivery. Orders below this threshold will have a small fee depending on location.
Q: Can I track my order?
Yes. A tracking link will be shared via SMS/email once your package is out for delivery.
💳 Payments & Security
Q: What payment methods are accepted?
We accept Visa, MasterCard, Apple Pay, and Cash on Delivery.
Q: Is online payment secure?
Yes, all payments are processed via PCI-compliant gateways with SSL encryption to keep your information safe.
🔄 Returns & Refunds
Q: What is your return policy?
You can return unopened, unused items within 7 days of receiving your order. Full details are in our Return Policy.
Q: How do I start a return or refund?
Email support@fitfuel.ae with your order number, reason for return, and photo if applicable. Our team will guide you.
🏋️ Product Information
Q: Are your products authentic?
Yes. FitFuel is an authorized distributor for top global brands like Ghost, Core Nutritionals, UNMATCHED, CWENCH and SPOKEN.
Q: Are the labels in English and Arabic?
Most of our products have English labels, and many include Arabic translations in compliance with UAE regulations.
Q: Are supplements safe to use?
We only carry lab-tested and regulated products. If you have medical conditions or are pregnant, consult your healthcare provider first.
👥 Accounts & Support
Q: Do I need an account to shop?
No, but creating an account lets you track orders, manage returns, and access exclusive offers.
Q: How can I reach customer service?
📞 +971 50 6713592
📱 Instagram: @fitfuelae
Support hours: Sunday to Friday, 10 AM – 6 PM
🏪 Wholesale Inquiries
Q: Does FitFuel offer wholesale or B2B pricing?
Yes! We supply gyms, supplement stores, pharmacies, supermarkets, cafés, and more across the UAE.
Q: How do I apply for a wholesale account?
Email us at wholesale@fitfuel.ae with your company details, trade license, and location. A team member will follow up within 24–48 hours.
Q: Is there a minimum order quantity (MOQ)?
Yes, MOQs vary by brand and product line. We’ll share MOQ and pricing once your application is approved.
Q: Do you offer merchandising support?
Absolutely! We provide POS displays, fridges, in-store samplings, and promotions to support retail success.
🤝 Influencers & Affiliates
Q: How can I collaborate with FitFuel as an influencer or content creator?
We love working with fitness, health, and lifestyle creators. If you’re passionate about wellness and have an engaged audience in the UAE, reach out at collab@fitfuel.ae with your profile links and media kit.
Q: Do you have an affiliate program?
Yes! Our affiliate program allows you to earn commission on every sale you refer using your unique tracking link or code. Perfect for athletes, bloggers, trainers, and content creators.
Q: How do I join the affiliate program?
Apply by emailing affiliate@fitfuel.ae with your name, platform, audience size, and why you want to promote FitFuel. Approved affiliates get access to a dashboard, trackable links, and marketing assets.
Q: What are the benefits?
Competitive commission rates
Early access to product launches
Free samples and exclusive discounts
Social shoutouts and potential long-term brand partnerships
Still have questions? Reach out to us anytime at support@fitfuel.ae — we’re here to help.